Job Description

Location:Midwestern Regional Medical Center
Region:Zion, IL
Department:346006 Switchboard-Clerical
Employment Status:Full time
Shift Hours / Days:M-F 9AM - 5:30PM
Hours / Pay Period:
Position ID:25868
Job Function:Support Services


Communication Facilitator and Administrative Support (full time)

We Fight Cancer: Care That Never Quits®

Cancer Treatment Centers of America® (CTCA®) delivers an extraordinary patient experience we call Patient Empowered Care®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.

A Culture of Teamwork, Empowerment & Development

CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. Imagine access to your own personal health coach! We also provide extensive training and career development opportunities that encourage professional and personal growth—it is a point of pride. We empower our Stakeholders to deliver the highest standard of care, which we call the Mother Standard®.

Summary of Position:

The Communication Facilitator & Admin Support (Switchboard Operator) is responsible for operating a high volume call directory, courteously and efficiently assisting all incoming and outgoing callers. Callers include patients and their caregivers, stakeholders, physicians, members of administration and community members. Job includes paging of physicians and other staff, providing factual information to callers, taking messages, providing interim support for the Transportation department and assisting other departments by taking over and maintaining substantial job duties. Facilitator will also be responsible for completing A3 training within 1 year of hire.

Skills and Minimum Qualifications:

  • High school graduate or equivalent
  • Prior experience working in a call center or as an operator for a large organization is preferred
  • Exceptional communication skills (verbal and written) are essential
  • Strong analytical and organizational skills
  • Excellent typing/keyboard skills and general understanding of Microsoft Office programs, especially Word and Excel
  • Experienced with varied office equipment (i.e. copier, fax machine, etc.)

The Best Place to Work

We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK. Each of our hospitals earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness.

Beyond The Resume, What We Look For

We select people with talent—people who thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. As a CTCA Stakeholder, you make the difference in the life of a patient.

Do you see yourself working with a passionate team in a dynamic, high growth environment? Visit to begin your journey.