|Location:||Midwestern Regional Medical Center|
|Shift Hours / Days:|
|Hours / Pay Period:|
|Job Function:||Support Services|
The hospitality coordinator shall deliver the highest level of customer service to all Return Patient Clinic/Surgery waiting room guests of Midwestern Regional Medical Center. He/She will greet all visitors warmly and professionally; assist patients and caregivers to get settled in the clinic/surgery waiting area upon their arrival, and, when appropriate, and help provide stakeholder support to their next destination. He/She will be stationed in the Return Patient Clinic/Surgery waiting room. This individual will be aware of each patient in the waiting room, track each patient schedule through the electronic scheduling interface, and be able to forecast any concerns the patient might have based on the current flow of the clinic/surgery waiting area when compared to the patient's schedule. If concerns are raised or seem impending, the concierge will take necessary steps through communication with appropriate stakeholders to remedy those concerns. The concierge will also perform miscellaneous duties assigned.
This position will keep constant watch of the presentation of the clinic/surgery waiting area and be empowered to remedy items that require attention, which includes but is not limited to: Placement of chairs, items left behind that require disposal, and status of the snack and drink area. This position shall consistently demonstrate service excellence according to CTCA Standards. Position may also include support to Patient Relations team lead in ordering supplies, creating documents, graphs, signage etc.
High School Diploma
Positive, outgoing personality
Ability to Multi-task
Detail oriented/ Team Player
Strong Communication and Problem solving skills
Ability to work well in a fast-paced environment
Knowledge of clinic flow is helpful
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