Job: Concierge

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Jobing Description


Concierge

Location:Midwestern Regional Medical Center
Region:Zion, Illinois
Department:Guest Services
Shift Hours / Days:
Hours / Pay Period:
Position ID:33235
Job Function:Support Services

Description

Job Summary/Purpose:

The hospitality coordinator shall deliver the highest level of customer service to all Return Patient Clinic/Surgery waiting room guests of Midwestern Regional Medical Center. He/She will greet all visitors warmly and professionally; assist patients and caregivers to get settled in the clinic/surgery waiting area upon their arrival, and, when appropriate, and help provide stakeholder support to their next destination. He/She will be stationed in the Return Patient Clinic/Surgery waiting room. This individual will be aware of each patient in the waiting room, track each patient schedule through the electronic scheduling interface, and be able to forecast any concerns the patient might have based on the current flow of the clinic/surgery waiting area when compared to the patient's schedule. If concerns are raised or seem impending, the concierge will take necessary steps through communication with appropriate stakeholders to remedy those concerns. The concierge will also perform miscellaneous duties assigned.

This position will keep constant watch of the presentation of the clinic/surgery waiting area and be empowered to remedy items that require attention, which includes but is not limited to: Placement of chairs, items left behind that require disposal, and status of the snack and drink area. This position shall consistently demonstrate service excellence according to CTCA Standards. Position may also include support to Patient Relations team lead in ordering supplies, creating documents, graphs, signage etc.

Minimum Qualifications:

High School Diploma

Positive, outgoing personality

Ability to Multi-task

Detail oriented/ Team Player

Strong Communication and Problem solving skills

Ability to work well in a fast-paced environment

Knowledge of clinic flow is helpful

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