Job: Concierge

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Jobing Description


Concierge

Location:Midwestern Regional Medical Center
Region:Zion, IL
Department:332002 First Connections-Specialist
Employment Status:Part time
Shift Hours / Days:will discuss
Hours / Pay Period:48
Position ID:34549
Job Function:Support Services

Description

Concierge

We Fight Cancer: Care That Never Quits®

Cancer Treatment Centers of America® (CTCA®) delivers an extraordinary patient experience we call Patient Empowered Care®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.

A Culture of Teamwork, Empowerment & Development

CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. Imagine access to your own personal health coach! We also provide extensive training and career development opportunities that encourage professional and personal growth—it is a point of pride. We empower our Stakeholders to deliver the highest standard of care, which we call the Mother Standard®.

The Concierge shall deliver the highest level of customer service to all guests of Midwestern Regional Medical Center. Concierge will be asked to greet all visitors warmly and professionally; assist with their luggage handling; escort patients and caregivers, when appropriate, to their destination; answer their questions/inquiries and send them in the right direction. Concierge will be stationed in the Front Lobby. This individual must possess general knowledge of Zion and the surrounding areas, including Milwaukee and the Chicagoland area. Upon request, he/she will be asked to provide patients and caregivers information about weekend activities, local restaurants and “things to do” in the area. This position shall consistently demonstrate service excellence according to CTCA Standards. Position also includes support to team lead in ordering supplies, creating documents, graphs etc.

High School graduate or equivalent

Strong written and verbal communication skills

Organized with ability to multitask is necessary to succeed in this role

Familiarity with hospital codes, evacuation routes, safety & hazard regulations

Basic typing/keyboard skills

Familiarity with local activities and surrounding points of interest

Professional demeanor and the ability to interact with various people

Self-starter with exemplary attendance record

Possess the ability to assist individuals who may be unable to assist themselves (wheelchairs, oxygen tanks, luggage etc.)

Must be familiar with Microsoft Outlook, Basic Computer Skills, and Basic Office Equipment

The Best Place to Work

We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK. Each of our hospitals earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness.

Beyond The Resume, What We Look For

We select people with talent—people who thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. As a CTCA Stakeholder, you make the difference in the life of a patient.

Do you see yourself working with a passionate team in a dynamic, high growth environment? Visit www.cancercenter.com/careers to begin your journey.

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