Job: Coordinator Guest Quarters

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Jobing Description


Coordinator Guest Quarters

Location:Midwestern Regional Medical Center
Region:Zion, Illinois
Department:331006 Guest Quarters North-Clerical
Shift Hours / Days:Fri & Sat 11pm - 7:30am, Mon 7am - 3:30pm
Hours / Pay Period:48
Position ID:31212
Job Function:Support Services

Description

Job Summary/Purpose:

  • The Guest Quarters Coordinator will:
  • Exhibit a warm, professional and genuine welcome to our guests at check in and check out time
  • Confirm all guest reservation data is accurate in the reservation software at check in and check out time
  • Process and ensure each guest payment is recorded accurately
  • Process guest room keycards in a secure manner to ensure the safety of our guests
  • Balance his or her cash drawer at the end of shift
  • Assist guests with checking in luggage
  • Answer all incoming front desk calls in a timely, efficient manner
  • Communicate effectively with housekeeping staff to maintain proper room status in reservation software
  • Utilize work order system to ensure maintenance department is aware of needed repairs
  • Address guest concerns in a timely manner, involving manager when necessary
  • Work diligently with all stakeholders and external customers to ensure quality service is delivered at all times

Minimum Qualifications:

  • Education: High school graduate with at least two years of customer service experience
  • Schedule: Ability to work flexible hours and on-call hours. Schedule will be finalized upon employment

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