Job: Coordinator Guest Quarters

Coordinator Guest Quarters

Description

Job Summary/Purpose:

• The Guest Quarters Coordinator will:
• Exhibit a warm, professional and genuine welcome to our guests at check in and check out time
• Confirm all guest reservation data is accurate in the reservation software at check in and check out time
• Process and ensure each guest payment is recorded accurately
• Process guest room keycards in a secure manner to ensure the safety of our guests
• Balance his or her cash drawer at the end of shift
• Assist guests with checking in luggage
• Answer all incoming front desk calls in a timely, efficient manner
• Communicate effectively with housekeeping staff to maintain proper room status in reservation software
• Utilize work order system to ensure maintenance department is aware of needed repairs
• Address guest concerns in a timely manner, involving manager when necessary
• Work diligently with all stakeholders and external customers to ensure quality service is delivered at all times

Minimum Qualifications:

• Education: High school graduate with at least two years of customer service experience
• Schedule: Ability to work flexible hours and on-call hours. Schedule will be finalized upon employment

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