Job Description

Employment Status:
Full time
Job Function:
Business Support
Department:
510006 ILPCI001 Clinic - Clerical
Shift Hours / Days:
Mon - Fri 7:30am - 4:00pm
Hours / Pay Period:
80

Connection Coordinator – Downtown Chicago Outpatient Care Center

Hours: Mon – Fri 7:30am – 4:00pm

We Fight Cancer: Care That Never Quits®

Cancer Treatment Centers of America® (CTCA®) delivers an extraordinary patient experience we call Patient Empowered Care®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.

A Culture of Teamwork, Empowerment & Development

CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. We provide extensive training and career development opportunities that encourage professional and personal growth—it is a point of pride. We empower our Stakeholders to deliver the highest standard of care, which we call the Mother Standard®.

Job Summary/Purpose:

The Connections Coordinator will triage phone calls to ensure warm transfer or resolution per department guidelines; provide clerical support between patients, caregivers, physicians, care managers and clinical service departments with routine clerical and administrative tasks; document coordination; and ordering supplies. The Connections Coordinator promotes teamwork, nurtures relationships with others and is viewed positively by co-workers. Communicates clearly, concisely, and courteously in a timely manner. Demonstrates professional behavior and appearance, respect for patient privacy and confidentiality in all contacts with patients, caregivers, vendors and stakeholders.

Minimum Qualifications:

  • High School diploma or equivalent;

  • Two (2) years customer service experience;

  • Experience with electronic medical records;

  • Knowledge of medical information and terminology

  • Excellent written and oral communication skills;

  • Multi-tasking, flexibility, telephone skills, time management, organization, attention to detail;

  • Proficient typing/keyboard skills required;

  • Strong knowledge of Microsoft Office (Word, Excel, Power Point, Outlook);

  • Some knowledge of medical terminology preferred;

  • Requires a great deal of independent contact with patients and their caregivers;

  • Individuals must have the ability to assess situations where other levels of clinical intervention may be necessary.

Essential Physical Requirements:

  • Lifting up to 25 lbs

  • Job may require frequent bending, twisting, and reaching

  • Ability to sit and/or remain mobile for eight to twelve hours

  • Ability to perform fine manipulation (keyboard)

  • Good visual acuity and acute hearing are required

  • All employees within this job classification may have exposure to blood-borne pathogens, other potentially infectious materials, and/or hazardous chemicals/waste

  • Push/pull up to 200lbs in a wheelchair.

  • Stocking Cabinets

The Best Place to Work

We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK. Each of our hospitals earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness.

Beyond The Resume, What We Look For

We select people with talent—people who thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. As a CTCA Stakeholder, you make the difference in the life of a patient.

Do you see yourself working with a passionate team in a dynamic, high growth environment? Visit www.cancercenter.com/careers to begin your journey.