Job Description

Coord, Travel Logistics

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA®) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

Hours: Mon - Fri 10:30am - 7:00pm

Provides a personalized travel experience to include any of the following for patients and/or caregivers: air travel, guest accommodations/hotel and/or ground transportation arrangements in coordination with the patient’s clinical schedule in order to optimize patient care and customer satisfaction. In addition, the processing of mileage reimbursement requests for those patients that qualify.

Job Accountabilities

  • Accurately books patient for their airline travel and ground transportation needs.  Coordinates with the travel management company to ensure tickets are secured timely and to the traveler’s satisfaction, staying within policy guidelines.  30%
  • Accurately books patient for their onsite or offsite hotel accommodation needs using the hospital electronic booking system as well as partnering with hotelier partners.  Ensure reservations are within policy guidelines.  30%
  • Enters all travel activity into the hospital electronic scheduling system so patients travel will be reflected on the patients schedule as well as the provider’s schedule.  Modifies as changes occur. 15%
  • Collects the information from the traveler, calculates and prepares all check requests in a timely fashion for those patients that qualify for mileage reimbursement.  Stores a copy electronically for reference. 15%
  • Accommodates patient’s special needs with the airlines as needed.  This could include wheelchair assistance, oxygen usage, special seating arrangement, etc.  10%

Education/Experience Level

  • Minimum of high school diploma or equivalent, bachelor’s degree preferred
  • 2-3 years working experience in the customer service, business related field
  • Proficiency in multifaceted online computer applications
  • Excellent organizational and communication skills

 Knowledge and Skills

  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Excellent organization skills
  • Computer proficiency, specifically Microsoft office

#AF-HJ

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit:  Jobs.cancercenter.com to begin your journey.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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