Job Description

Employment Status:
Part time
Job Function:
Support Services
Department:
329006 Guest Services-Clerical
Shift Hours / Days:
1st shift. Varies based on dept needs. Holiday rotation, week-end day as needed.
Hours / Pay Period:
48

Concierge Lead

We Fight Cancer: Care That Never Quits®

Cancer Treatment Centers of America® (CTCA®) delivers an extraordinary patient experience we call Patient Empowered Care®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.

A Culture of Teamwork, Empowerment & Development

CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. We provide extensive training and career development opportunities that encourage professional and personal growth—it is a point of pride. We empower our Stakeholders to deliver the highest standard of care, which we call the Mother Standard®.

This part time status Concierge Lead reports to Concierge Supervisor and oversees day to day operations of the Concierge group by ensuring that the team is properly staffed for each area and time slot, training for new hires as well as ongoing staff training, communicating of all essential process updates as well as be available to train on updates, if necessary. Essential functions include: coordinating staffing schedule, staff training/education, and providing relief for Concierge if there are staffing shortages, vacation, sickness, and/or heavy volume. Lead participates in new stakeholder interview process and work with Concierge Supervisor and Talent department on finding qualified candidates to fill the vacancies on Concierge team. Lead will work with Concierge Supervisor on quarterly and annual performance appraisals as well as give input on promotions/recognitions, as well as disciplinary measures and performance improvement plans. Lead of Concierge Services directs and implements as well as maintains a Concierge service and management philosophy that serves as a guide to respective stakeholders. Lead will serve as an example, in greeting all guests warmly and professionally and will assist the team with all Concierge functions. Hours are 1st shift. Varies based on dept needs. Holiday rotation, week-end day as needed.

This professional shall consistently demonstrate service excellence and anticipate the needs of the guests according to CTCA Standards and the Mother Standard of Care and work closely with Registration, Finance, Valet, Security, Transportation, Talent, Guest Services and Travel Accommodations teams, as well as, various other departments to ensure that all guests needs and overall satisfactions are within service excellence standards being provided from the Concierge team.

Minimum Qualifications:

  • High School graduate or equivalent.
  • 3 years of experience in the guest services, front desk, or related professional area.
  • Able to work 40 to 50 hours a week, morning and night and be available for staff via phone or logging in at home.
  • Strong written and verbal communication skills.
  • Familiarity with local, Milwaukee and Chicago area restaurants, entertainment, shopping and other activities and surrounding points of interest.
  • Professional demeanor and appearance.
  • Ability to interact with various people and cultural backgrounds.
  • Self-starter with ability to multitask with guest interactions, phone and computer.
  • Ability to assist individuals who may be unable to assist themselves (wheelchairs, oxygen tanks, luggage etc.)
  • Must be familiar with Microsoft Outlook, Basic Computer Skills, and Basic Office Equipment. Basic typing/keyboard skills required.

The Best Place to Work

We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK. Each of our hospitals earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness.

Beyond The Resume, What We Look For

We select people with talent—people who thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. As a CTCA Stakeholder, you make the difference in the life of a patient.

Do you see yourself working with a passionate team in a dynamic, high growth environment? Visit www.cancercenter.com/careers to begin your journey.