Job Description

Network Administrator

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA), part of City of Hope, takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

The Network Administrator is responsible for automation, provisioning, configuring, operating, supporting, and maintaining the network infrastructure and other systems to ensure all are secure, reliable, available, and perform optimally in accordance with modern standards and practices.  The candidate must be able to perform in both a proactive and reactive manner.  The candidate will be proactively monitoring the systems infrastructure utilizing existing tools, responding to alerts, and handling tickets/requests to resolve issues in respect to SLAs.  This position participates in on-call rotation that requires after-hours support and may also adjust work hours to perform maintenance tasks at times least impactful to customers. Travel to clinics in the greater Phoenix area to assist with stakeholder related technical issues.

Job Responsibilities

  • Build, administer, maintain, and support network devices and other systems in a physical or virtual environment. This includes resource forecasting, asset management, performance management, and problem solving.
  • Use monitoring tools to analyze performance to proactively identify possible issues and resolve. Tools to also be used to understand infrastructure and to optimize network to increase performance.
  • Accurately document procedures, problems, and tasks and participate in completing problem/service request tickets. Design methods and respond to alerts in responsible areas to resolve or prevent issues in a timely fashion.
  • Be an ambassador to the team to work with stakeholders on understanding their needs and concerns.  Clearly communicate with stakeholders at a non-technical level to build confidence and trust.
  • Travel if needed to the datacenter or other locations for any physical builds, removals, or maintenance / project work as they come up.
  • Bi-monthly rounding at clinic locations
  • Assist clinical stakeholders with troubleshooting their issues.

Skills, Education and Additional Information

  • Bachelor’s Degree in Information Technology, Computer Science, or Computer Information or equivalent experience in the appropriate fields is preferred.
  • 3+ years server support experience required in a mid to large environment supporting network and voice environments.
  • IT Experience supporting desktop and/or server systems preferred.
  • IT experience within a multi-facility healthcare organization is preferred.
  • CCNA or other Networking Certifications preferred
  • Experience with Palo Alto Firewalls preferred.
  • 1+ years monitoring experience. Solarwinds experience preferred.
  • Experience troubleshooting hardware/software issues.
  • Strong knowledge and hands-on experience of SDWAN, Cisco, Meraki network, and voice infrastructure.
  • Self-motivated with ability to work with minimal direction to prioritize and execute tasks.
  • Strong interpersonal, written, and oral communication skills.


We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit: to begin your journey.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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