Job Description

Employment Status:
Part time
Job Function:
Clinical Support
Department:
329202 Patient Relations - Specialist
Shift Hours / Days:
Tues-Friday 9am-3pm
Hours / Pay Period:
48

Patient Advocate

We Fight Cancer: Care That Never Quits®

Cancer Treatment Centers of America® (CTCA®) delivers an extraordinary patient experience we call Patient Empowered Care ®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.

A Culture of Teamwork, Empowerment & Development

CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. We provide extensive training and career development opportunities that encourage professional and personal growth—it is a point of pride. We empower our Stakeholders to deliver the highest standard of care, which we call the Mother Standard®.

Job Summary/Purpose:

Patient Advocates shall deliver the highest level of customer service to all guests of Midwestern Regional Medical Center. He/She will be asked to solve problems, cater to all clientele, and provide exemplary service to those in his or her care. He/she will manage a satisfaction database and provide reports to senior leadership and the board of directors as needed. He/she will be required to make daily rounds throughout the patient care areas, welcoming and exceeding the needs of our guests’. He/She shall consistently demonstrate service excellence by delivering thorough, responsive feedback to all patients and employees.

Minimum Qualifications

  • Education: Associates degree with two years of Patient Advocate or customer service experience; Bachelor degree preferred

  • Certified Health Care Interpreter (Spanish) preferred
  • Positive, outgoing personality

  • Ability to Multi-task

  • Detail oriented/ Team Player

  • Strong Communication and Problem solving skills

  • Ability to work well in a fast-paced environment

The Best Place to Work

We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK. Each of our hospitals earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness.

Beyond The Resume, What We Look For

We select people with talent—people who thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. As a CTCA Stakeholder, you make the difference in the life of a patient.

Do you see yourself working with a passionate team in a dynamic, high growth environment? Visit www.cancercenter.com/careers to begin your journey.