Job Description

Program Manager, Telehealth

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA®) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

The Program Manager supports the physician Program Director of Telehealth in the overall development, implementation and oversight of the telehealth program at Cancer Treatment Centers of America. This role will be responsible for leading the design and implementation of process improvement strategies as related to telehealth delivery and will serve as a liaison to a variety of constituents: hospital outreach programs to integrate services that support their needs; internal hospital departments, physicians, staff and stakeholders to identify, develop and promote services and programs.

This role requires the ability to motivate and influence cross-functional teams and work with stakeholders at multiple levels of the organization to effectively understand challenges, formulate creative options, and implement measurable solutions. This role will collaborate with key internal and business partners to develop innovative solutions, achieve goals and ensure successful completion of projects.  Additional duties as directed.

Job Accountabilities

  • Program Development and Growth: manages the development, implementation and tracking of telemedicine service lines and support services across the enterprise.  Identifies resources and support for enterprise as well as regional site initiatives. Develops, monitors, and is accountable for daily operations of program/project activities. In collaboration with Telehealth Program Director, tracks new Telehealth opportunities and implements operational plans for telehealth initiatives. Executes project work plans and revises as appropriate to meet changing needs and approved best practices and regulatory requirements. Assists in researching growth opportunities and coordinates with existing telehealth programs. Participates in strategic planning, securing resources, and program development. Continuous skill building on various telehealth essential key functions to assist in development and implementation of telehealth programs in health systems. Works with Director to oversee a portfolio containing multiple and simultaneous telehealth program implementations.
  • Program Management: Manage the entire end to end process for coordinating, tracking, and reporting on telehealth program activities for telehealth service lines to ensure meeting all required project goals including but not limited to: cost, quality, efficient utilization of resources and timeliness. Implements process improvement initiatives and tracks metrics; compiles and helps to analyze telehealth metric data obtained from project initiatives. Works with Director to implement and monitor key performance indicators (KPI) to measures and evaluate telehealth program outcomes and impact. Responsible for Continuous Quality Improvement for MRHA telehealth programs. Manages telehealth governance council agenda, materials and minutes.
  • Program Promotion Works closely with Chief of Operations, Telehealth Program Director and marketing to develop, implement and monitor a Telehealth marketing plan; Assists with web page and content development.

Education/Experience Level

  • ?B.A. /B.S. Degree in Marketing-Business Administration/Health Administration or relevant field OR other education with similar/relevant experience.
  • Min one-year experience in the development and promotion of education programs/services is requirement
  • Minimum of 1-3 years of project/program management experience is preferred

Knowledge and Skills ?

  • Demonstrated knowledge of Microsoft Office including advanced Power Point and Adobe Acrobat, PhotoShop, In Design, (PageMaker) Illustrator (Quark) or comparable programs.
  • Experience in healthcare, video teleconferencing/telemedicine or audio-visual operations preferred.
  • Ability to work in a fast-paced environment meeting multiple deadlines.
  • Excellent verbal and presentation skills, excellent writing, editing and proofreading skills.
  • Ability to communicate effectively and diplomatically within a multi-functional team.

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit: to begin your journey.

Application Instructions

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