Sr Rep, Guest Services - Part time
Cancer Treatment Centers of America® (CTCA®) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat. Job Description:
Cancer care is all we do
Hope in healing
Hours: Mon - Tue 8:00am - 2:30pm, Wed 11:30am - 6:00pm, Fri 8am - 2:30pm
Hours subject to change based on business needs, require flexibility and rotating holidays
The Sr. Guest Services Representative reports to the Director of Guest Services and oversees the day to day operations of the lobby’s Concierge desk. He/she ensures the desk is properly staffed based on projected volume, leads training for new hires, as well as ongoing staff training and communicating all essential process updates.
This professional consistently demonstrates service excellence and anticipates the needs of the guests according to CTCA Standards and the Mother Standard of Care, and works closely with, but not limited to, the Registration, Valet, Security, Transportation, Guest Services and Travel Accommodations teams.
- High School Diploma
- Positive demeanor
- Strong leadership skills
- Conflict resolution
- Excel & Word basics
- Keyboarding accuracy
- Journeybook helpful
Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. Visit: Jobs.cancercenter.com to begin your journey.
We win together
Visit: Jobs.cancercenter.com to begin your journey.