Job Description

Switchboard Operator

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA), part of City of Hope, takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

Hours: Tues - Sat 8.30am - 5pm

**Must be open to work onsite

Job Summary:

Contributes to the integrated hospital network by assuming responsibility for incoming and outbound calls as well as all paging functions, emergency codes, registration functions, and other key responsibilities. 

Job Responsibilities

  • Answers all calls in accordance with departmental policy, appropriately triages and routes calls as requested and is competent in the use of all equipment associated with the duties of the switchboard operator.

  • Monitor and respond to emergency codes adhering to hospital policy and procedure for each code as specified.

  • Accurate and timely registration of patient accounts in AMPFM as required. 

  • Maintain hospital directories including Cisco Call Manager, Intranet, Bridge Operating System, and InfoRad Paging System as required.

  • Maintains monthly on-call schedules (including updates) and is competent in all procedures related to contacting the on call/emergency personnel for the various departments.

  • Connects with every caller demonstrating the spirit of Cancer Treatment Centers of America’s values and standards through actions and speech.

  • Additional responsibilities may include:

    • Fax distribution

    • Mail distribution

    • Monitoring emergency panels

    • Opening Charts

    • Taking messages for the department

Minimum Requirements:

  • High School/GED Graduate with 2 years clerical/office support experience preferably in a healthcare setting.

  • Good telephone manners and strong interpersonal and written/verbal communication skills

  • Basic typing/keyboard skills, familiarity with varied office equipment

  • Ability to multi-task

  • Must be efficient, punctual, and reliable

  • Strong initiative and judgement

  • Strong follow-up and follow-through skills

  • Strong organization/time management skills

  • Experience working with Bridge Operator System, a plus

  • Ability to build professional relationships with cross-functional teams while facilitating a collaborative environment

  • Organized, self-motivated, and capable of working in a rapidly changing environment

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit: to begin your journey.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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